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Client Service Associate, Career opportunity in London, Ontario

Job description


  • Work as part of the Service Delivery team in the intake of new clients, and the planning and maintenance of client visits and service records
  • Liaise with funders, clients and the care team in the community regarding services and information and is the first point of contact for all incoming service requests
  • Coordination of service providers schedules and updates
  • Receive and process referrals and updates and responds to phone inquiries from community, customers, clients, doctors, service providers and other agencies
  • Coordinate all standardized data input, triaging of calls and information
  • Work closely with frontline nurses, supporting their day to day needs
  • Other duties/task as assigned by Manager


  • Grade 12 required, university/college education preferred
  • Ability to provide high quality customer service in a fast paced environment with multiple priorities and competing deadlines
  • Demonstrated skills in conflict resolution, problem solving & critical thinking
  • Excellent communication skills; both written and oral
  • Demonstrated proficiency using the Microsoft Office suite of programs, including Word, Excel, and PowerPoint
  • A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
  • A vulnerable Sector Search and/or Child Abuse Registry Check may be required
  • Ability to speak French is an asset in French Designated areas
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