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Case Coordinator, Career opportunity in London, Ontario

Job description

Key Responsibilities:

  • Maintains competency including the ability to interpret current applicable standardized assessment tools such as the interRAI CHA.
  • Completes client assessments in the home using conversation based methodology.
  • Develops and conducts a comprehensive therapeutic rapport.
  • Utilizes technology in the home to complete comprehensive assessments.
  • Identifies and prioritizes environmental risk for client’s health and safety (shelter, food and running water, temperature control and overall condition of living environment).
  • Develops a comprehensive care plan (interpreting the CAPs and care planning).
  • Facilitates access to client identified services to support the care plan and goals.
  • Makes referrals to community and health resources as required
  • With client consent, consults with partners in care service plans to ensure shared understanding of client needs and appropriate interventions/services to meet those needs.
  • Monitors client progress and adjusts care plans as required
  • Reviews client care plan expenditures and supports clients to manage within the budgets
  • Accesses and reviews assessment via the IAR (integrated assessment record).
  • Collects and reports relevant data to Manager when necessary.
  • Adheres to the prescribed privacy policies and standards for Community Support Service agencies including VON.
  • Positively and professionally represents all CSS agencies and service providers.

External and Internal Relationships:

  • Engages frequently with Administrative Support, Community Support and Home Care program Coordinators and Manager.
  • Networks and collaborates with all regional partners, providers and agencies.

Education, Designations and Experience:

  • University Degree or College Diploma in Heath or Social Services field.
  • Minimum of 3 years related experience in a home and community care organization or social services program including experience in case management
  • Broad working knowledge of community resources, including service and programs within defined catchment area.
  • Proven experience in building external and community relationships.
  • Demonstrated experience in completing validated common assessment tools and maintaining competency.
  • Knowledge and skills in comprehensive assessment and the ability to maintain proficiency.
  • Computer proficiency in Windows OS and Microsoft office programs.
  • Working with volunteers and seniors an asset.

Skill Requirements:

  • Strong attention to detail and accuracy.
  • Skilled in communication (verbal, written, listening), rapport building and relationship management.
  • Strong computer proficiency.
  • The ability to use analytical skills and understand/interpret client assessment data.
  • Ability to effectively manage multiple tasks, while prioritizing, meeting deadlines and working well under pressure.
  • Demonstrated skills in leadership, team building, communication and education.
  • Time management and strong organizational skills.
  • Ability to work independently and as part of a team.
  • Ability to accept and facilitate change.
  • Ability to maintain confidentiality.


  • Available for weekend assessment coverage.
  • Must have access to a personal vehicle for business use and possess both a current driver’s license and proof of vehicle insurance
  • A current and original copy of a satisfactory Criminal Records Check
  • A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required
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